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Insights

Designed for Experience

Aligning strategy to delivery through experience based working

How workplace experience is designed, delivered and sustained

Workplace experience is no longer just about space. It is shaped by how workplaces are designed, delivered and experienced every day.

In this 3 part video series, our GOS Strategic Consulting team and subject matter experts share practical perspectives across strategy, operations and inclusion, offering a simple framework to support client conversations in a rapidly evolving workplace landscape.

Mat Toniolo and Maria Russo Fama

Episode 1: Inclusion, Equity and Wellbeing at Work

Mat Toniolo, Associate Director, Total Workplace, and Maria Russo Fama, Managing Director, PDS Sales and Strategy, ANZ, discuss how inclusive workplace experience goes beyond design features to focus on equity, dignity and removing barriers so people can do their best work.

Kim Yong and Paul MCrystal

Episode 2: Bringing Workplace DNA into Integrated Facilities Management

Kim Yong, Associate Director, Total Workplace, APAC, and Paul M’Crystal, IFM Operations Director, explore how workplace experience is brought to life through facilities management, with a focus on reliability, measurement and day to day operational delivery.

Arpita Srivastava and Kim Yong

Episode 3: Innovation per Square Foot in GCCs

Arpita Srivastava, Head Global Capability Advisory, and Kim Yong, Strategic Consulting Lead, APAC, discuss how experience based working is shaping workplace strategy and design in evolving Global Capability Center environments.

Contacts

Carol-Wong_2025.jpg
Carol Wong

Managing Director – Head of Strategic Consulting, GOS APAC
Singapore, Singapore


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mathew-toniolo
Mat Toniolo

Associate Director Total Workplace
Melbourne, Australia


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Kim Yong
Kim Yong

Associate Director, Total Workplace APAC
Singapore, Singapore


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